Refund policy


Return & Refund Policy

Because each candle is hand-poured with intention and care, we want you to love your experience from first light to last glow.

 

All Sales Are Final

Due to the nature of candles and self-care products, all sales are final. We do not accept returns or exchanges for used, opened, or burned candles.

 

Damaged or Defective Items
If your order arrives damaged or defective, we’ve got you covered.

 

 

  • Please contact us within 48 hours of delivery
  • Include your order number and clear photos of the damaged item and packaging
  • Once approved, we will offer a replacement or store credit (refunds issued at our discretion)

Lost or Stolen Packages

Once an order is marked as delivered, we are not responsible for lost or stolen packages. We recommend choosing a secure delivery location.

Order Issues

If we made an error with your order (wrong item, missing item), please reach out within 48 hours of delivery, and we will make it right.

 

Non-Refundable Items

 

      • Used or burned candles

 

  • Custom, personalized, or made-to-order items
  • Digital products or event tickets

Cancellations

 

 

Orders may be canceled within 12 hours of purchase if production has not started. Once processing begins, cancellations are no longer accepted.

 

Contact Us

 

For any questions or concerns, please email us at:

 

📧 itslitcandlesbytanesha@gmail.com

We appreciate your support of handmade goods and small business. Every candle is created to bring love, inspiration, and transformation into your space. Thank you for honoring the process 💛